TERMS AND CONDITIONS

Last updated: 22 September 2026

These terms apply to the Academy94 website, online platform, shop, courses, lessons, coaching, studio hire, events, memberships and related services. Please read them before placing an order, making a booking or using the platform.

1. Who we are and how to contact us

Academy94 Ltd, trading as Academy94 (“Academy94”, “we”, “us” or “our”), provides music education, artist-development, creative-studio, online-platform, event and retail services.

Academy94 Ltd is registered in England and Wales under company number 17252681. Its registered office and principal trading address are Crown House, 94 Armley Road, Leeds, England, LS12 2EJ, United Kingdom.

You can contact us at team@academy94.co.uk or 0113 460 4323.

2. About these terms

These terms form a contract between you and Academy94 when you use our website or platform, buy anything from us, book a lesson or studio, join a membership, obtain an event ticket, or otherwise use a service to which these terms are stated to apply.

Your order confirmation, booking confirmation, course or product description, membership description, studio rules, event information and any written quotation or statement of work are also part of the contract. If a service has specific written terms, those terms apply in addition to these terms. If there is a conflict, the specifically agreed term takes priority for that service, except that nothing removes a consumer’s statutory rights.

Some provisions apply differently depending on whether you are a Consumer or a Business Customer:

• A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.
• A Business Customer is anyone acting wholly or mainly for business purposes, including a company, partnership, sole trader, agency, promoter, label, school or other organisation.

Part B of these terms contains additional provisions for Business Customers. Those provisions do not reduce rights given to Consumers by law.

3. Eligibility, age and authority

You must be at least 16 to create your own Academy94 account. A person under 16 may take part only where Academy94 has agreed the arrangement and a parent or guardian creates or manages the account, enters the contract, gives required permissions and remains responsible for payment and the young person’s compliance with these terms.

Anyone under 18 must have parent or guardian permission for paid services. Studio hire must be booked by a person aged 18 or over. Under-18s may use a studio only in an Academy94-approved supervised arrangement. Age limits stated for a particular event, product or venue also apply.

If you place an order for another person, a group or an organisation, you confirm that you are authorised to do so and that you have made these terms and any relevant safety or privacy information available to each participant.

We may request reasonable evidence of age, identity, parental responsibility or authority. Studio-hire customers and attendees may be required to provide valid photo identification before entry. We may refuse entry or access if required checks are not completed or cannot reasonably be verified.

4. Website and platform use

You may use academy94.co.uk and the Academy94 online platform only for lawful personal, educational or properly authorised business purposes.

You must not:

• gain or attempt to gain unauthorised access to an account, system, course, file or restricted area;
• introduce malware, harmful code, automated attacks or excessive traffic;
• scrape, harvest or systematically extract platform data, user profiles or learning content without written permission;
• impersonate another person or misrepresent an affiliation, qualification, result or endorsement;
• interfere with security, availability, bookings, calendars, payments, scores or progress records;
• share login credentials, access links, paid content or lesson links with an unauthorised person;
• use the platform to infringe intellectual-property, privacy, publicity or other rights;
• use any Academy94 service for unlawful, fraudulent, abusive, threatening, discriminatory or unsafe activity; or
• reverse engineer or circumvent access, copying or usage controls, except where the law expressly permits it.

We may use proportionate technical measures to protect the service, investigate suspected misuse, preserve evidence, prevent fraud and enforce these terms.

5. Accounts and account security

Some services require a complete Academy94 account. You must provide accurate and current information, which may include your legal name, artist or DJ name, email address, telephone number, date of birth or age confirmation, billing details and relevant learning information.

You are responsible for keeping your login details confidential and for activity carried out through your account unless the activity results from our failure to use reasonable care. Tell us promptly if you suspect that your account or password has been compromised.

Accounts are personal and must not be shared. Business Customers may nominate authorised users if the relevant product permits this. You remain responsible for keeping authorised-user access current and removing access when a person’s role ends.

We may require email verification, identity checks or additional information where reasonably necessary to secure an account, prevent fraud, meet legal obligations or protect students and staff.

6. Orders and formation of the contract

Website listings, availability displays and advertising are invitations to place an order, not binding offers. Your order is an offer to buy. A contract is formed when we send an order or booking confirmation, activate a package or membership, grant digital access, dispatch goods, or otherwise clearly accept the order.

We may decline or cancel an order before acceptance where a product is unavailable, the price or description contains an obvious error, a payment is not authorised, required checks are not completed, a booking conflicts with availability, or we reasonably suspect fraud or unlawful activity. If we cancel after taking payment, we will refund the affected amount.

Please check names, dates, contact details, delivery addresses, course selections and booking times before submitting an order. Contact us promptly if a confirmation is wrong.

7. Prices, VAT, discounts and payment

Consumer prices are shown in pounds sterling and include VAT where applicable unless the checkout clearly says otherwise. Business quotations may state prices exclusive of VAT. Delivery, third-party venue costs or other charges will be shown before you commit to the purchase where they apply.

We may change future prices, but a change does not affect an accepted order. If a displayed price is clearly incorrect, we may reject the order or contact you for instructions before supply.

Payment methods are those displayed at checkout and may include card payments, Stripe, PayPal, Klarna, Clearpay, bank transfer or other WooCommerce-supported providers. A payment provider may carry out its own identity, eligibility, credit or fraud checks and apply separate terms. Buy-now-pay-later arrangements are between you and the relevant provider as well as being linked to your Academy94 order.

Bank-transfer orders remain pending until cleared funds are received and matched. We do not have to reserve a limited place or dispatch goods while payment remains outstanding unless we agree otherwise.

Coupons and promotional codes are subject to their stated eligibility, expiry, exclusions and usage limits. They have no cash value, may not be sold and may be withdrawn where used fraudulently or contrary to the promotion. A valid order is still created where a discount reduces the price to zero.

If a payment fails, is reversed or becomes overdue, we may pause access or supply after giving reasonable notice. Please contact us before raising a chargeback so we have a fair opportunity to resolve the issue. Nothing prevents you from using a lawful card or payment dispute process.

8. Consumer cancellation rights for distance contracts

This section applies only to Consumers and only where the law gives a cancellation right, normally for contracts made online, by telephone or away from our premises.

8.1 Services, courses, memberships and studio hire

You normally have 14 days from the day after the contract is made to cancel a distance contract for services without giving a reason.

If you ask us to begin a service during that period, you expressly request early performance. If you then cancel before the service is fully performed, we may charge a proportionate amount for what was supplied up to cancellation. If the service is fully performed during the cancellation period after your express request and acknowledgement, the statutory cancellation right is lost.

A separate 48-hour booking rule may still govern a particular lesson or reserved studio slot after the statutory cooling-off rules have been dealt with. It does not take away any cancellation right that the law gives you.

8.2 Digital content

For downloads, streamed course content, sample packs, plugins, templates and other digital content not supplied on a physical medium, you normally have a 14-day cancellation right unless supply begins during that period after you have expressly consented to immediate supply and acknowledged that the cancellation right will be lost. We will provide confirmation of that consent and acknowledgement.

If those steps were not completed, we will not rely on a blanket “no refunds” rule to remove a statutory right.

8.3 Goods

For most physical goods bought at a distance, you normally have 14 days from the day after delivery to tell us that you wish to cancel, followed by 14 days to send the goods back. Exceptions can apply, including for genuinely personalised goods, sealed goods unsuitable for return for health or hygiene reasons once unsealed, and other categories specified by law.

8.4 How to cancel under this section

Email team@academy94.co.uk with your name, order number, the item or service being cancelled and a clear statement that you are cancelling. You may use the model cancellation form at the end of these terms, but you do not have to.

Statutory refunds will be made without undue delay and within the time required by law, normally to the original payment method. We may make lawful deductions for unnecessary handling of goods or for services supplied at your request during the cancellation period.

9. Consumer rights when something is wrong

Nothing in these terms limits statutory rights. In summary, goods must be as described, of satisfactory quality and fit for purpose; digital content must conform to the contract; and services must be performed with reasonable care and skill and within any agreed time or, if no time is agreed, a reasonable time.

Depending on the circumstances, legal remedies may include repair, replacement, repeat performance, a price reduction or refund. Contact us promptly so we can investigate and put matters right.

10. Courses, lessons and coaching

Academy94 offers in-person and remote DJ tuition, music-production tuition, mixing and mastering tuition, artist development, branding and marketing support, career coaching, workshops and related education. The exact content, number and duration of sessions, delivery format and included materials are stated in the product description or booking confirmation.

Courses are normally tailored to the student’s level. Any curriculum, timetable or tutor description is a good-faith plan rather than a guarantee that every topic will be covered in an identical order.

Academy94 completion certificates recognise completion of an Academy94 programme. They are not government-accredited qualifications unless a course description expressly says otherwise.

Teaching, assessment, creative feedback, development scores and career guidance are professional opinions and learning aids. We do not guarantee releases, bookings, audience growth, income, employment, chart results, record deals, press coverage or any other creative or commercial outcome.

11. Lesson packages, credits and expiry

A lesson package provides the number and type of lesson credits shown in the order confirmation. One credit normally covers one specified session. Credits have no cash value and cannot be resold or transferred unless the product description or Academy94 expressly permits it.

Credits are displayed in the artist dashboard where that feature is available. Platform displays are not conclusive if there is an obvious error. We may correct an allocation, duplicate, expiry or redemption error after checking the underlying order and booking history.

Academy94 may manually add legacy credits for students migrated from an earlier system and may make documented administrative adjustments where a migration, payment, booking or service error occurs. We keep an audit history of material manual changes.

Students may use available credits to book more than one future session, subject to availability, package rules and any limit intended to ensure fair access.

Unless the product description or written confirmation states another period, lesson-package credits must be used within six months of purchase or activation. Any expiry period will be made clear before purchase. We will consider a reasonable extension where serious illness, bereavement, disability-related needs or other exceptional circumstances made use genuinely impracticable. Statutory rights remain unaffected.

12. Booking, tutors and availability

Lessons must be booked through the Academy94 booking process. A requested time is not confirmed until it appears as confirmed in your account or we send confirmation.

Availability may be drawn from Academy94’s booking system and connected tutor calendars, including Google, Microsoft or Apple calendar services. Third-party sync failures, delayed updates or incorrect busy/free information can occur. If a conflict is discovered, we will offer a suitable alternative or return the affected credit.

You may select an eligible tutor where that option is offered. We may provide a suitable substitute if the selected tutor is unavailable, ill, no longer works with us or cannot safely deliver the session. If a substitute would materially change the booked service, you may choose an alternative time or a refund or re-credit for the affected session.

13. The 48-hour lesson cancellation and rescheduling rule

You may cancel or reschedule a lesson or coaching session by giving at least 48 hours’ notice, calculated from the scheduled start time.

A lesson cannot be rescheduled within 48 hours of its start time. A cancellation made within that period is a late cancellation and the session credit or fee will normally be forfeited because the tutor time and studio cannot usually be reallocated at short notice.

If a late-cancelled slot is resold or our actual loss is materially lower, we will take that into account where consumer law requires it. We may also make a discretionary exception for a genuine emergency or serious exceptional circumstance, but are not obliged to do so unless the law requires reasonable adjustment or another remedy.

Failure to attend without notice is a no-show and the credit or fee is forfeited. Arriving late does not extend the session; it will end at the original time so the next booking is not disrupted.

If Academy94 or the tutor cancels, we will offer a replacement session, suitable substitute or return of the affected credit. If we cause a material late start or technical failure, we will extend the session where practical or provide an appropriate re-credit or partial remedy.

14. Lesson audio recording and AI-assisted notes

Some lessons, coaching sessions and feedback sessions may be audio recorded using Plaud devices and AI-assisted transcription to create personalised feedback, learning notes, action points, homework and progress records.

Recording is optional. The tutor must tell the student clearly before recording starts and must verbally confirm at the beginning of the recorded session that recording and transcription are active. A student may object without losing the lesson; the tutor will provide a non-recorded alternative, normally manual notes. For a younger student, Academy94 will obtain the parent or guardian permission that is appropriate to the student’s age and circumstances.

Recordings may capture voices, names, lesson discussions, music or project discussions and meeting metadata. Students should avoid disclosing unnecessary highly sensitive personal information. Further details about lawful basis, Plaud and its AI providers, storage, retention, access, deletion, international processing, security and AI accuracy are in the Academy94 Privacy Policy.

Transcripts and summaries are supporting notes, not a guaranteed word-for-word or authoritative record. AI-assisted output may be inaccurate or omit context. Tutors and students should check important instructions, technical settings, deadlines and feedback before relying on them.

Recordings, transcripts and summaries will not be published, used in marketing, shared externally or used to train unrelated AI systems without separate permission or another clear lawful basis. Students must not make their own recording of a lesson, tutor or other participant without advance permission.

15. Online coaching and remote sessions

Remote sessions may be delivered through Zoom or another notified platform. Meeting links are personal to the booked participant and must not be shared or published.

You are responsible for a compatible device, supported software, a stable internet connection, suitable headphones or audio equipment, and a safe and reasonably quiet environment. Test your setup before the session. We are not responsible for disruption caused solely by your device, connection or local environment, but we will act reasonably where a problem can be diagnosed and corrected.

The lesson-recording section applies to remote sessions. A platform’s own recording indicator does not replace the tutor’s advance notice and verbal confirmation.

16. Studio hire

Academy94 studios may be booked for approved activities including DJ practice, production, mixing, recording, livestreaming, photography, video, podcasting, content creation, brand work and supervised education. The room, equipment, duration, capacity and included support are stated in the booking.

16.1 Access and attendees

Arrive no earlier than the permitted access time and leave by the booked end time. Access codes, keys and security instructions must be kept confidential and used only for the booking. Do not admit unauthorised people.

The named hirer must attend unless we agree otherwise and is responsible for guests. Do not exceed the stated room capacity. All attendees must follow staff instructions, fire procedures and building rules and may be asked to provide valid photo ID.

16.2 Equipment and faults

Use equipment only for its intended purpose and in accordance with staff instructions. Do not move, rewire, dismantle, install software on, alter settings on or remove equipment without permission. Report any pre-existing fault, missing item or damage as soon as it is noticed and before further use where safety may be affected.

The hirer is responsible for the reasonable cost of repairing or replacing loss or damage caused by their or their guests’ negligence, recklessness, deliberate act or unauthorised use, allowing for age, condition and fair wear and tear. We will provide evidence of the loss and will not charge more than our reasonable loss. This does not make a Consumer responsible for damage caused by our negligence or faulty equipment.

16.3 Conduct and safety

The following are prohibited: illegal drugs; intoxication; smoking or vaping inside; weapons; naked flames or unauthorised smoke effects; abusive, threatening, discriminatory or harassing behaviour; unsafe sound levels; tampering with alarms or security; overcrowding; illegal activity; and any activity likely to damage equipment, disturb other occupiers or invalidate insurance.

Alcohol is not permitted unless Academy94 has given prior written permission for a particular event and all licensing and safety requirements are met. Food and open drinks must be kept away from equipment.

We may stop a session and require a person to leave where reasonably necessary for safety, security, unlawful conduct, serious disruption or a material breach. A refund is not due where the stoppage results from the hirer’s or attendee’s breach, subject to statutory rights.

16.4 Cleaning, overtime and belongings

Leave the room reasonably clean, dispose of waste as instructed and restore approved moved items. We may charge a reasonable evidenced amount for exceptional cleaning or reinstatement caused by the booking.

Overtime is subject to availability and may be charged at the displayed hourly or overrun rate. Continuing to use the room after the end time without permission is not permitted.

You remain responsible for personal belongings, laptops, drives, music, instruments, cameras and other equipment you bring in. We do not exclude liability for loss caused by our negligence or any liability that cannot legally be excluded.

16.5 Studio cancellations

Any studio-specific cancellation terms shown before booking apply. If no separate terms are shown, a studio booking may be moved once by giving at least 48 hours’ notice, subject to availability. It cannot be rescheduled within 48 hours and the fee will normally be forfeited to reflect the reserved capacity. If the slot is resold or our actual loss is materially lower, we will account for that where the law requires.

If Academy94 cannot provide the booked room or a reasonably equivalent alternative, you may choose a new date or a refund for the affected booking.

16.6 Content, releases and licences

The hirer is responsible for obtaining performer, model, location, music, sample, artwork and other releases or licences needed for their recording, livestream, photography, video or publication. Academy94 does not acquire ownership of content merely because it is created in our studio.

Where a booking includes Academy94 filming, editing, livestreaming or delivering content, the relevant quotation or product description will state the deliverables, edit allowance, archive period and usage rights. Raw footage and project files are not included unless stated.

17. Online courses and learning platform

The Academy94 platform may provide online courses, lessons, topics, quizzes, videos, downloads, bookings, lesson balances, tutor feedback, track submissions, progress information, assessments, recommendations, events and community features.

Access starts and lasts for the period stated in the product or membership description. “Lifetime” access, if expressly offered, means for the commercially supported life of that product or platform, not the lifetime of the customer. We may migrate content to a replacement system while preserving materially equivalent access.

Course progress and completion records are tools to help learning. Technical completion status does not by itself prove competence, attendance or a formal qualification. Students are responsible for saving personal copies of downloads they are entitled to keep before access expires.

We may make reasonable updates to content, software, interfaces, tutors and learning pathways to improve accuracy, safety or relevance. We will not remove a material paid benefit without providing a reasonable alternative, extension or remedy.

18. Artist Dashboard, assessments and development scoring

The dashboard may display credits, bookings, attendance, course progress, milestones, track feedback, tutor notes, artist assessments, Artist Focus Map information, Artist Mark or other development scores and personalised recommendations.

Students must provide honest information and should correct errors. Tutors may record professional observations, recommendations and progress notes. Development scores are indicators for coaching and planning; they are not formal academic grades, regulated qualifications, promises of success or decisions about employment, finance or legal rights.

We may use rules or AI-assisted tools to help organise recommendations, identify relevant learning content or summarise information. Academy94 staff retain oversight. We do not intend to make a solely automated decision through these tools that has a legal or similarly significant effect on a student.

If you believe a score, summary or progress record is wrong, contact us. We will review important disputed information and correct factual inaccuracies where appropriate while preserving a fair audit record.

19. Track feedback, content review and uploads

Students may be able to upload music, audio, video, artwork, documents, social posts, promotional material and other creative work for education, feedback, content analysis, mastering or related services.

You must not upload malware, unlawful material, intimate images shared without consent, defamatory content, content that invades privacy, or material you do not have the right to use. Files must meet stated formats and size limits.

You retain ownership of your original content. You grant Academy94 a non-exclusive, worldwide, royalty-free licence for the duration reasonably needed to host, copy, convert, transmit, display to authorised tutors, analyse and otherwise process the content solely to deliver, secure and support the requested service. This licence ends when the content is deleted from active systems, subject to backups, legal retention and any separate publication permission.

You are responsible for clearing samples, recordings, beats, photographs, logos, artwork and other third-party rights. We may remove or restrict access to content where we receive a credible infringement complaint, have a legal obligation, or reasonably believe the content creates material risk. Repeated or serious infringement may lead to account suspension.

AI-assisted feedback or creative suggestions may be incomplete, inaccurate or similar to material produced for others. Review output before relying on it, publishing it or using it commercially. You remain responsible for rights clearance and final creative decisions.

20. Academy94 intellectual property

Academy94 and its licensors own the website, platform software, branding, course videos, worksheets, templates, teaching materials, recordings created by us, graphics and other Academy94 content, excluding user content and third-party material.

Subject to payment and these terms, we give you a limited, personal, non-exclusive, non-transferable licence to use paid educational content for your own learning or the agreed internal business purpose during the access period.

You must not copy, screen-record, redistribute, upload, resell, sublicense, publicly perform, publish or create a competing course from Academy94 content without written permission, except to the limited extent permitted by law. Reasonable personal learning notes are allowed.

“Academy94” and associated logos may not be used in a way that suggests endorsement, partnership or certification without written permission.

21. Community and communications features

Where students can comment, message, post or interact, communication must be respectful, relevant and safe. Harassment, discrimination, threats, bullying, doxxing, hate speech, sexual misconduct, impersonation, spam, scams and unsolicited mass promotion are prohibited.

Do not publish another person’s private information or lesson content without permission. Constructive critique is welcome; abusive or humiliating feedback is not.

We may moderate or remove content and restrict features where reasonably necessary to enforce these rules. Report serious concerns to team@academy94.co.uk. In an emergency, contact the appropriate emergency service rather than relying on platform reporting.

22. Events, workshops and tickets

Event-specific information states the date, time, location, age limit, admission conditions and whether a ticket can be transferred. Admission may be refused for safety, intoxication, abuse, unlawful conduct or failure to meet a stated age or ID requirement.

Where an event is a leisure activity provided on a specific date, the statutory 14-day distance cancellation right may not apply. This will not affect rights where an event is cancelled, materially changed or misdescribed.

If we cancel an event, we will refund the ticket price paid to Academy94 or offer a transfer. If we postpone it, we will offer admission on the new date and, where the change is material, a reasonable refund option. Changes to a speaker, tutor, performer or running order do not automatically entitle a refund where the event remains materially as described.

We may take general event photographs or footage where attendees have been clearly notified and there is an appropriate lawful basis. Prominent promotional use of an identifiable attendee, testimonial or student performance requires separate permission where appropriate. Tell staff if you have a privacy or safeguarding concern.

23. Goods, merchandise, delivery and returns

Delivery options, costs and estimates are shown at checkout. Dates are estimates unless expressly guaranteed. You are responsible for an accurate delivery address and for import duties or taxes on international orders where clearly disclosed and lawfully payable by you.

Risk in physical goods passes to a Consumer on delivery to the Consumer or their nominated recipient, except where the Consumer independently appoints a carrier not offered by us. Ownership passes when full payment is received.

If a parcel is delayed, lost or damaged, contact us promptly. We remain responsible for getting Consumer orders to the agreed destination and will not require a Consumer to resolve our carrier claim before receiving a lawful remedy.

For change-of-mind returns, goods must be handled only as reasonably necessary to establish their nature, characteristics and functioning. You may be responsible for the direct return cost where we told you this before purchase. Faulty or misdescribed goods are handled under statutory rights and we will bear costs where the law requires.

Third-party manufacture or fulfilment does not remove Academy94’s responsibilities to a Consumer for goods sold by Academy94.

24. Digital products

Digital products may be subject to technical requirements, licence limits and compatibility information shown before purchase. You are responsible for checking stated requirements. We remain responsible where digital content does not conform to the contract.

Unless a product licence says otherwise, digital downloads are licensed to one customer for personal creative use and may not be redistributed, resold or made available as a standalone library. A music or sample licence may permit incorporation into a new creative work; check the product-specific licence.

The consumer cancellation provisions in section 8 apply. A product is not automatically non-refundable merely because it is digital; statutory remedies remain available where it is faulty or misdescribed.

25. Memberships and subscriptions

The product page will state the billing interval, minimum term (if any), trial, included benefits and how to cancel. Unless a minimum term is clearly stated before purchase, a monthly membership continues month to month until cancelled.

Recurring payments are taken using the payment method on file. We will provide clear renewal information and a reasonably easy online or email cancellation route. Cancellation stops future renewals but does not normally retrospectively refund a period already supplied, subject to statutory rights and any stated cooling-off right.

If a payment fails, we may retry it and pause benefits after notice. We will not charge a hidden cancellation fee or use an excessively long notice period.

Membership benefits, discounts and giveaways may change reasonably. If a change materially reduces the core paid service, we will give notice and allow cancellation before the change takes effect.

26. Gifts and promotions

Gift products, credits or courses may be assigned to another person only where the product permits it. The recipient must meet age and eligibility requirements and may need an account. Gift expiry and redemption rules will be stated before purchase.

Competitions, giveaways and promotions may have separate eligibility, entry, judging, closing-date, prize and publicity terms. Those specific terms apply in addition to these terms. No purchase is necessary where the promotion says so.

27. Availability, maintenance and third-party services

We aim to keep the website, dashboard, booking system and learning platform available, but uninterrupted access is not guaranteed. We may carry out maintenance, security work and updates and will try to minimise material disruption.

Our services may rely on third parties such as hosting providers, WordPress, WooCommerce, LearnDash, ProfilePress or MemberDash, Amelia, Zoom, Plaud, calendar providers, email services, cloud storage, analytics tools and payment providers. Their outages or changes can affect features. We remain responsible for obligations we cannot lawfully transfer, but are not responsible for a failure caused wholly by an independent third party and outside our reasonable control where we have taken reasonable care in selecting and managing the service.

External links are provided for convenience. Academy94 does not control external content or transactions unless we expressly say we are the seller or operator.

28. Changes, discontinuation and force majeure

We may make reasonable changes to content, tutors, schedules, rooms, equipment or platform features for safety, quality, availability or legal reasons. We will tell affected customers where a change is material.

If we discontinue a paid service before delivering what was agreed, we will offer a materially equivalent alternative, transfer, reasonable extension or refund for the undelivered part.

Neither party is liable for delay or failure caused by an event outside reasonable control, such as severe weather, flood, fire, epidemic restrictions, power or internet outage, venue closure, serious illness, industrial action, transport disruption, cyber incident or essential equipment failure. The affected party must take reasonable steps to reduce the impact. This section does not allow Academy94 to keep payment for a service it does not provide where the law requires a refund.

29. Suspension, termination and account closure

We may temporarily restrict an account or booking while investigating a security, payment, safety, safeguarding, fraud or misuse concern. We will act proportionately and, where appropriate, explain the reason and allow a response.

We may suspend or terminate access for serious or repeated breach, including non-payment, account sharing, fraud, harassment, dangerous conduct, unlawful uploads, infringement, interference with the platform or a credible risk to people or systems. Where a breach can reasonably be fixed, we will normally give notice and an opportunity to fix it.

You may ask to close your account. Closure does not automatically cancel a subscription, future booking or payment plan unless you also follow the relevant cancellation process. We may retain limited information where required for tax, accounting, fraud prevention, safeguarding, dispute resolution or other legal purposes, as explained in the Privacy Policy.

On termination, your right to access paid content ends to the extent stated in the product terms. Provisions intended to continue, including payment, intellectual property, liability, dispute and records provisions, remain effective.

30. Our responsibility to Consumers

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious or both parties knew it might happen when the contract was made.

We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory title obligations, or breach of rights that cannot be excluded under consumer law.

We supply Consumer services for private use unless we agree a business purpose in writing. We are not responsible to a Consumer for business losses such as loss of profit, revenue, opportunity or business interruption arising from private-use supply.

Nothing makes us responsible for creative or career outcomes, losses caused by information the customer withheld, or damage the customer could reasonably have avoided by following clear instructions.

31. Your responsibility

You are responsible for losses reasonably caused by your breach, unlawful activity or damage to property, but not for losses that are remote, unforeseeable or caused by Academy94’s failure to use reasonable care.

A Consumer does not give a broad indemnity under these terms. The specific Business Customer indemnities in Part B apply only to Business Customers.

32. Complaints and disputes

Contact team@academy94.co.uk with your name, order or booking reference, what happened and the outcome you seek. We will acknowledge the complaint promptly, investigate fairly and aim to provide a substantive response within 14 days, or explain if more time is reasonably required.

Nothing prevents a Consumer from seeking advice from Citizens Advice, contacting Trading Standards through the appropriate route, using an available payment remedy, or bringing a claim.

33. General legal terms

If a court finds part of these terms unlawful or unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver. No person other than you and Academy94 has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, except where a specific term expressly says otherwise.

We may transfer our rights and obligations as part of a genuine reorganisation, sale or transfer of the Academy94 business, provided this does not reduce a Consumer’s protections. You may transfer your rights only where these terms or the law permit, or with our written agreement.

These terms and the documents expressly incorporated into them are the agreement between the parties about the relevant order. This does not exclude liability for fraud or prevent a Consumer relying on statements the law treats as binding.

34. Governing law and courts

These terms are governed by the law of England and Wales.

If you are a Consumer living in another part of the United Kingdom, you retain any mandatory protection of the law where you live and may normally bring proceedings in the courts of that part of the United Kingdom. If you are a Consumer elsewhere, mandatory local consumer rights may also apply.

For Business Customers, the courts of England and Wales have exclusive jurisdiction, subject to Part B.

Part B – Additional terms for Business Customers

35. Application and authority

This Part B applies only where the customer contracts wholly or mainly for business purposes. The person placing the order confirms they have authority to bind the Business Customer.

Consumer cooling-off and other consumer-only provisions do not apply. Any purchase-order terms or customer standard terms are excluded unless an Academy94 director expressly accepts them in writing.

36. Business quotations, payment and tax

A written quotation or statement of work is valid for the stated period and may set milestones, deposits, expenses, deliverables, usage rights and cancellation charges. Unless stated otherwise, business prices exclude VAT and payment is due in advance for online orders or within 14 days of an undisputed invoice.

Academy94 may charge statutory interest and reasonable recovery costs on overdue business debts under the Late Payment of Commercial Debts (Interest) Act 1998. We may pause work or access while an undisputed amount remains overdue after notice.

The Business Customer may not set off an amount unless it is agreed in writing or finally determined by a court.

37. Business cancellations and changes

The cancellation scale in a quotation, booking or product description applies. If none is stated, lesson and studio bookings cannot be rescheduled within 48 hours and the full reserved fee is payable. Outside 48 hours, one change may be requested subject to availability.

For project work, the Business Customer must pay for work completed, committed third-party costs and other unavoidable direct loss caused by cancellation. Academy94 will take reasonable steps to mitigate loss and will not recover the same loss twice.

Change requests may affect timing and price. No change is binding until its impact is agreed in writing.

38. Business responsibilities, clearances and insurance

The Business Customer is responsible for its personnel, contractors, performers, models, guests and invitees; for accurate instructions and timely approvals; and for obtaining all licences, releases and permissions needed for supplied material and intended use.

Where appropriate to the activity, the Business Customer must maintain adequate public liability, employer’s liability, equipment and production insurance and provide evidence on reasonable request.

The Business Customer will reimburse Academy94 for third-party claims, losses and reasonable legal costs arising from material supplied by the Business Customer, an unlawful instructed use, or deliberate or negligent damage by its personnel or guests, except to the extent caused by Academy94’s breach or negligence. This indemnity is limited to reasonably foreseeable losses and is subject to Academy94 taking reasonable steps to mitigate and allowing the Business Customer reasonable conduct of a third-party defence.

39. Business warranties and reliance

Academy94 will perform services with reasonable care and skill. Any other warranty or condition implied by law is excluded only to the extent legally permitted.

The Business Customer is responsible for its commercial, release, advertising, rights-clearance and career decisions. Forecasts, feedback, platform scores and recommendations are not guarantees.

40. Business liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or any other liability that cannot lawfully be excluded.

Subject to that, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, except that direct costs of restoring data from an available backup are not treated as indirect merely because they concern data.

Subject to the previous paragraphs, Academy94’s total aggregate liability arising from a particular order or related series of orders is limited to 100% of the fees paid or payable for that order during the 12 months before the event giving rise to the claim. This cap does not limit payment obligations or the Business Customer’s liability for deliberate infringement, fraud, deliberate damage or the indemnity in section 38.

The parties agree that the limitations reflect the services, prices and availability of insurance. Each party remains responsible for taking reasonable steps to mitigate loss.

41. Business confidentiality

Each party must keep the other’s non-public business, technical and creative information confidential and use it only to perform the contract. This does not apply to information already lawfully known, independently developed, public through no breach, or required to be disclosed by law. A receiving party may disclose it to personnel and professional advisers who need to know and are bound by confidentiality.

Confidentiality does not prevent Academy94 processing personal data in accordance with the Privacy Policy and any required data-processing terms.

42. Business governing law

Business contracts are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.

Model cancellation form for Consumers

Complete and return this form only if you wish to cancel a contract under a statutory cancellation right.

To: Academy94 Ltd, Crown House, 94 Armley Road, Leeds, England, LS12 2EJ; team@academy94.co.uk

I give notice that I cancel my contract for the sale of the following goods / supply of the following digital content / supply of the following service:

Order or booking number:

Ordered on / received on:

Consumer name:

Consumer address:

Signature (only if sent on paper):

Date: